The site allows its members who agree to the agreement to order from branches of Samadeerah restaurants online.
We offer you an easy way to deliver your orders wherever you are in the Kingdom of Bahrain, but with delivery fees that vary depending on the total order price as well as the distance.
The site's purpose is to provide a simple and convenient service to customers in their area that can provide takeout meals, and interactive menus allow customers to choose orders and favorite dishes in an easy and fast way.
In the case of subscribing to the e-mail service, you will receive newsletters with all new on the site in terms of offers and discounts, as well as promotional messages.
We are not responsible for the delayed request for the following reasons: traffic congestion, address error, delayed response from the customer, and other reasons related to our internal affairs.
In the event that the order is received and there are different items that are not required, you have the right to contact us and we will replace the wrong order with the correct one as soon as possible, provided that the condition of the food to be replaced is maintained well without tampering with it.
We can cancel the order if it is not available at any time with reference to the customer.
We can change the prices and delete the item at any time without referring to the customer.
We can stop selling through the website at any time and as we see fit without referring to the customer.
- The customer can choose between different payment methods, which are currently: cash on delivery, credit cards - debit cards - Benefit Pay.
We have the right to provide any other payment methods that are not currently available, or to withhold any payment methods currently available.
The customer is always obligated to ensure that the card balance is sufficient to pay the value of the order before making the order, and the customer is also obligated to use the card within the credit limit allowed for the card. The customer is also obligated not to get involved in unauthorized chargebacks.
We take customer satisfaction very seriously. And in case of problems with ordering any meal, please contact technical support and customer service by calling us by phone and we will help you and try to solve the problem, and in cases where you have been invoiced, we will refund you in full or part of the amount according to the following cases:
In the event that you do not receive the order or receive an incorrect order, a full refund may be issued to you, and in the event that part of your order is missing, we will issue a partial refund, and in all cases, we will do our best to ensure that you are satisfied with our service.